Empire Casting House - Jewelry Manifacturing Company

RETURN/CANCELLATION POLICY:

  1. Product Quality Commitment: Our commitment to you is simple: to provide products of the highest quality. We conduct thorough quality checks before shipping to minimize the need for service or return.
  2. Order Cancellation: Should the need arise to cancel an order, you can do so before the product is dispatched. Your refund will be processed via the same channel by which we received your payment within 15 working days, after deducting fixed charges such as bank fees or other related service charges that cannot be refunded.
  3. Post-Dispatch Cancellation/Returns: Once a product has been dispatched, it cannot be cancelled or returned. But we value our customers, and on valid grounds, if management agrees to a return, the following conditions apply:

3.1. Packaging and Accessories: Please pack the machine in its original packing material, just as you received it, and ensure that all accessories included with the machine are returned and it must be unused. This is essential because all return shipments are inspected by customs officers in international shipments. Missing accessories or items that do not match the invoice may result in penalties or the product being held in customs. We recommend documenting the packaging process with photos or videos to help with verification.

3.2. Quality Check: Once the returned product reaches our premises, we will conduct a quality check. If any parts are found damaged or missing during this check, we will inform you. In case you are unable to provide the missing parts for the return, we will discuss the best solution, which may include deducting the corresponding amount from the return.

3.3 Return Payment: Once the quality check is completed and the machine and accessories are found to be in their original condition, we will proceed with the return payment process. This includes the following deductions:

  • Delivery charges.
  • Government duties and related fees.
  • Bank charges incurred during the transaction.
  • Restocking charges up to 35% of the invoice value.

 

 

POLICY ON PAYMENT:

  • Empire Casting House accepts payment only by bank wire. Bank charges and transaction costs must be borne by the payee.
  • All applicable taxes and duties are to be paid by the customer.
  • In case of wire transfer payment, your payment must reach us within 7 working days after the order is confirmed by us. We may cancel your order in case of payment delay.

 

 

POLICY ON PRICING:

  • All prices are in USD, excluding local taxes, duties, and shipping charges if applicable. For local transactions, the exchange rate will be calculated on the date of the final invoice or quotation and provided by the company.
  • In rare cases, there could be human error, system, or typographical errors in the data uploaded, including the prices. Empire Casting House reserves the right to rectify any such errors. The prices are subject to change without prior notice.
  • In case of any questions, please feel free to contact our customer service manager at [email protected].